Meet Our Staff

Heather Boothman


Hi, I’m Heather Boothman and I have worked at the IT Store since 2012, shortly after the opening. I have been the IT Store Manager since 2013 where we have assisted many students, faculty, and staff with their purchase through support phases with their technology needs. I love working at the IT Store because of our staff and have had the pleasure of working with amazing students over the years and seeing them grow has been very rewarding. I don’t always get to assist students, faculty, and staff when they come in, but when I do, they inspire me. Our campus community has great ideas and are always willing to learn new technology, which makes our workshops and training very interactive. I would love to be able to say that I have fully traded my computer for an iPad, but that hasn’t happened yet. Goals. We all have our own goals that we strive for. We would love to meet you and if we can help meet any of those goals, stop by the IT Store. See you soon.

Mallorie Deaton

Assistant Manager

Hello all! My name is Mallorie Deaton and I started working at the IT Store as a Sales Associate during my senior year here at Arkansas State University back in 2014. Upon graduating with my Bachelor of Science in Computer & Information Technology, I began working at the IT Store full-time as the Assistant Manager and have been in this role since 2016. Technology has been an interest of mine for as long as I can remember. I fell in love with Apple and the Apple ecosystem when I got my first Apple product, an iPod, back in Jr. High School. Since then, I’ve gradually adapted to the Apple ecosystem and anticipate new announcements and releases. I believe my favorite part about working at the IT Store is not only getting to work with so many incredible individuals, but also being able to assist customers on a daily basis. It is a very rewarding experience when customers come into the store, either extremely emotional or frustrated, and leave with peace of mind after being able to assist them. We are really glad that you chose to browse our site and hope that the information that you found here was beneficial! If we can be of any assistance, don’t hesitate to stop by or give us a call!

Alexa DeHart

IT Help Desk

My name is Alexa DeHart. I have been on the Help Desk since February 2020, but I have worked at the IT Store since 2017. I graduated from Arkansas State with a Bachelor’s in Computer and Information Technology in December 2019. I live in Piggott, AR with my three dogs. My favorite thing about working on the Help Desk is getting to help students that are struggling to use technology utilize it to better their education.

Kristen Morara Tucker

IT Help Desk

Hi, my name is Kristen Tucker and I am from Lake Village, AR. I have worked on the IT Help Desk for over 2 years. I also graduated from A-State with a degree in CIT. I enjoy helping students, faculty, and staff with their technology needs.

“We can not solve our problems with the same thinking we used when we created them.” Albert Einstein​

Alicia “Ally” Santos

Sales Associate

Hi there, my name is Alicia “Ally” Santos. I am a sophomore majoring in English and I’ve been working at the IT Store since October of my freshman year. Working at the IT Store not only helps me meet more students and faculty than I otherwise would, but has also helped me make numerous friendships that have really helped me feel at home here at Arkansas State University. I am super grateful to be able to work at such a fun, important place on campus where I learn important and beneficial skills that will help me throughout my career.

Thuong “Jay” Tran

Sales Associate

Hello strangers, my name is Thuong “Jay” Tran and I’m from Vietnam. I am a junior majoring in Multimedia Journalism and Supply Chain Management. I found that working at the IT Store has taught me so many valuable lessons, such as learning how to fix the Wi-Fi, getting logged into Duo Mobile, and so much more. I have met many great people throughout the time I have been here and I am very thankful for the opportunity to work with these guys.