Support Center

Support Center Services and Price List

Virus/Malware Removal

Installation of campus antivirus program (Windows/Mac ONLY): $15
The IT Store will install the recommended campus antivirus program onto the customers’ computer.

Virus/Malware removal (Windows/Mac ONLY): $25
The IT Store will inspect for viruses/malware and ensure the removal of any potentionally unwanted programs and clean up affected web browsers and extensions.

Installation of campus antivirus program & virus/malware removal (Windows/Mac ONLY): $30
The IT Store will install the recommended campus antivirus program onto the customers computer and will inspect for viruses/malware and will ensure the removal of any potentially unwanted programs and clean up affected web browsers and extensions.

Windows Set-up on a Mac

VirtualBox/Windows 10 set-up: $25
The IT Store will download Windows 10, install VirtualBox, and set-up Windows on the customers’ Mac.

New System Set-up

New system account set-up (Windows/Mac/iOS): FREE
The IT Store will help with the initial set-up of the customers’ device (account set-up, email set-up, network set-up, etc).

Data Transfer

Data back-up and transfer (Windows/Mac/iOS): $25
The IT Store will back-up documents as well as other important data and transfer said data to a new device.

*For all data back-ups, either a jump drive or an external hard drive is REQUIRED.
**If customer needs an iOS device backed up, a personal computer is REQUIRED unless iCloud is set-up on the device.

OS Recovery Services

OS recovery/reset (Windows/Mac/iOS): $30
The IT Store will assist in resetting the customers’ device back to factory settings.

If you are looking into bringing your device into the store for service, please be sure to fill out the  Support Request Form and we will email you in order to set up an appointment with us.

Please note: We DO NOT take appointments past 3:30 PM. Also, device(s) are required to be picked up BEFORE 5:00 PM or a charge of $5 per day will be added to your balance.

The A-State IT Store accepts credit cards (except American Express) and Express Dollars. We do not accept cash and/or checks. If you have cash/checks, you can go to the Cashier’s Window on the second floor of the Student Union and put that on your A-State ID Card to use as Express Dollars.

If you experience any recurring problems or issues within 1-2 business days after your appointment date, please contact us to set up another appointment FREE of charge.

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