Microsoft Office

Download Office 365 (Initial Download)

If you have never downloaded Office 365 from the university, please follow the instructions below to download Office 365.

  1. Login to the my.AState portal.
  2. Click Software Downloads.
  3. Under the Student tab, click Office 365.
  4. Click Add to Cart.
  5. Click Check Out.
  6. Enter Username and Signature.
  7. Click Accept.
  8. Write down your Office 356 username and temporary password for future use.
  9. Click Get Office 365.
  10. Login with your Office 365 username and temporary password. It should ask you to change the temporary password.
  11. Click your initials in the upper right-hand corner and then click My Account.
  12. Under Office Apps, click Manage.
  13. Click Install Office.
  14. Once Office 365 has finished installing, you will need to go into one of the Office 365 applications (i.e. Word, PowerPoint, Excel, etc.) and activate your subscription by logging in with your Office 365 username and password.

Download Office 365 (Previously Downloaded)

If you have previously downloaded Office 365 from the university and would like to download it to another device, please follow the instructions below to download Office 365 to an additional device.

  1. Login to the my.AState portal.
  2. Click Software Downloads.
  3. Click your name in the upper right-hand corner.
  4. Click Your Accounts/Orders.
  5. Click View Details on your most recent Office 365 order.
  6. Click Get Office 365.
  7. Login with your Office 365 username and password.
  8. Click your initials in the upper right-hand corner and then click My Account.
  9. Under Office Apps, click Manage.
  10. Click Install Office.
  11. Once Office 365 has finished installing, you will need to go into one of the Office 365 applications (i.e. Word, PowerPoint, Excel, etc.) and activate your subscription by logging in with your Office 365 username and password.

Reactivate Office 365

If your Office 365 applications imply that you have an unlicensed product or that you can only view documents, please follow the instructions below to reactivate Office 365 as long as your Office 365 subscription is still active.

  1. Open one of the Office 365 applications (i.e. Word, PowerPoint, Excel, etc.).
  2. Click Activate.
  3. Sign in with your Office 365 username and password.

Please note that you may need to sign out of your Office 365 subscription and restart your device before signing back into your Office 365 subscription if you run into any issues.

Renew Office 365 Subscription

If your Office 365 subscription has expired, please follow the instructions below to renew your Office 365 subscription.

  1. Login to the my.AState portal.
  2. Click Software Downloads.
  3. Under the Student tab, click Office 365.
  4. Click Add to Cart.
  5. Click Check Out.
  6. Enter Username and Signature.
  7. Click Accept.
  8. Open one of the Office 365 applications (i.e. Word, PowerPoint, Excel, etc.) and activate your subscription by logging in with your Office 365 username and password.

Please note that you may need to sign out of your Office 365 subscription and restart your device before signing back into your Office 365 subscription if you run into any issues.

Reset Office 365 Password

If you have forgotten your Office 365 password, please follow the instructions below to reset your Office 365 password.

  1. Log into the my.AState portal.
  2. Click Software Downloads.
  3. Click on your name in the upper right-hand corner.
  4. Click Your Account/Orders.
  5. Click View Details on your most recent Office 365 order.
  6. Click Get Office 365.
  7. Enter your username and click Next.
  8. Click Forgot My Password.
  9. Enter your username in the User ID field and enter in the CAPTCHA and then click Next.
  10. Click Contact Your Administrator.
  11. Once you click Contact Your Administrator, check your A-State email as an email with a temporary password will be sent. The email could take several minutes to send.
  12. Use the link in the email to login to your account with your username and the temporary password that was sent.
  13. Once you are logged in, click on the gear icon in the upper right-hand corner and click Change Your Password.
  14. It will ask you to enter the temporary password and then you will be able to create a new password and confirm it.
  15. Click Submit.