Support Request Form

Support Center Services and Price List

Virus/Malware Removal

Installation of campus antivirus program (Windows/Mac ONLY): $15
The IT Store will install the recommended campus antivirus program onto the customers’ computer.

Virus/Malware removal (Windows/Mac ONLY): $25
The IT Store will inspect for viruses/malware and ensure the removal of any potentionally unwanted programs and clean up affected web browsers and extensions.

Installation of campus antivirus program & virus/malware removal (Windows/Mac ONLY): $30
The IT Store will install the recommended campus antivirus program onto the customers computer and will inspect for viruses/malware and will ensure the removal of any potentially unwanted programs and clean up affected web browsers and extensions.

Windows Set-up on a Mac

VirtualBox/Windows 10 set-up: $25
The IT Store will download Windows 10, install VirtualBox, and set-up Windows on the customers’ Mac.

New System Set-up

New system account set-up (Windows/Mac/iOS): FREE
The IT Store will help with the initial set-up of the customers’ device (account set-up, email set-up, network set-up, etc).

Data Transfer

Data back-up and transfer (Windows/Mac/iOS): $25
The IT Store will back-up documents as well as other important data and transfer said data to a new device.

*For all data back-ups, either a jump drive or an external hard drive is REQUIRED.
**If customer needs an iOS device backed up, a personal computer is REQUIRED unless iCloud is set-up on the device.

OS Recovery Services

OS recovery/reset (Windows/Mac/iOS): $30
The IT Store will assist in resetting the customers’ device back to factory settings.

Please note: We DO NOT take appointments past 3:30 PM. Also, device(s) are required to be picked up BEFORE 5:00 PM or a charge of $5 per day will be added to your balance.

The A-State IT Store accepts credit cards (except American Express) and Express Dollars. We do not accept cash and/or checks. If you have cash/checks, you can go to the Cashier’s Window on the second floor of the Student Union and put that on your A-State ID Card to use as Express Dollars.

If you experience any recurring problems or issues within 1-2 business days after your appointment date, please contact us to set up another appointment FREE of charge.

Service Liability and Privacy Statement

The IT Store will use its best efforts to resolve technical problems in a professional, reasonable and timely manner. The IT Store does not assure that every request for technical support will be resolved. Technical problems may be a result of software or hardware failure, corruption of data or user error and may not be correctable.

You understand and agree that prior to contacting or allowing the IT Store to perform diagnostic repair or any other services on your computer, it is your responsibility to back-up the data, software, information, or other files stored on your computer disks and/or drives.

You acknowledge and agree that the IT Store shall not be responsible under any circumstances for any loss or corruption of data and/or software or hardware or any other parts as well as CD’s/DVD’s etc.

The IT Store will not be held responsible for any problems arising from third party software installed on your computer by our technicians, you, or other third party’s. The IT Store will not be held liable for lost data due to hardware failure, virus, spyware, corruption or any other situation. If any problems with third party software or hardware arise, it is your responsibility to obtain support from the manufacturer of the product at fault.

By signing this form, you will agree to release and hold harmless the IT Store from and against any loss, liability, or damage. You are claiming the computer is yours or you have permission to allow the IT Store to perform work on the computer.


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